FAQ
​Q: How Do I Place An Order?
Orders can only be placed online.
Q: How much is shipping?
Shipping is free in the UK and a flat fee of £10 for the ROW. Large items are sent with FEDEX next day service if ordered before 12pm
Small items are sent via Royal Mail 48Hr tracked service
All items are shipped from our HQ in Dorset UK
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Q: Is there a product warranty
All our products are covered by a 1 year warranty on any factory default.
This excludes if the bag has been in an accident and the material has been torn or any wear and tear.
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Q: Where are Vincita Bags made?
Thailand
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Q: Where are Carijs Bags made?
Netherlands
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Please email us at info@pannierbags.co.uk for more information
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Q: Why use a Pannier Bag?
A: Pannier Bags are designed to provide cyclists with a convenient and secure way to store and carry items while cycling, with various designs and sizes to suit different needs.
Q: What is the shipping policy for Pannier Bags?
A: Pannier Bags ships internationally, with shipping rates and delivery times varying depending on the destination.
Q: What payment options are available?
A: Pannier Bags offers secure ordering and payment options, including credit cards and PayPal. Our priority is to ensure that our customers have a safe and reliable payment experience.
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Q: Why buy from us?
We are a small independent company who needs your support and will provide advice and after sales service.
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Q: Returns
You can send back your item if you do not wish to keep it. All labels must be attached and packaging included. A full refund with be processed immediately.